Privacy
Privacy policy
This page says what we collect on uxshine.com, why, and what you can do about it. In short: we collect what you send us and how the site is used. We do not sell your data, and cookies are only set if you accept them.
Who we are
UX Shine is a UX and product design studio working from Dubai, United Arab Emirates, and Beirut, Lebanon. UX Shine decides how the data described here is used. For anything about your data, write to [email protected].
What we collect and why
When you send us a project enquiry
The form on the contact page asks for your name, your email address, a link to your product if you have one, and your message. With it we record the page you sent it from, the page that led you to the site, and your browser type. We use this to reply to you, prepare a proposal and keep a record of our conversation. We collect it because you asked us to get in touch.
If you email us or message us on WhatsApp instead, we keep that conversation for the same purpose.
When you use the ask bar
The ask bar answers questions about the studio using an AI model. Your question, the earlier messages in the same conversation and the page you are on are sent to OpenAI, which writes the reply. We do not store the conversation, and we ask you not to type personal or confidential information into it. We count how many replies are sent each day to control costs.
When you browse the site
We measure how the site is used so we can improve it: which pages are read, for how long, how far people scroll, what they click, the type of device, the approximate country, and the site that sent them here.
- Before you choose, or if you decline: visits are counted without cookies and without anything that identifies you from one visit to the next.
- If you accept: our analytics tools set cookies so a returning visitor is recognised, and may record how pages are used (movements, clicks and scrolling, with everything typed into a field hidden). Our advertising measurement is also switched on, which tells us when an ad led to a project enquiry.
To keep the site safe
Your IP address is used for a short time to limit how many requests one visitor can send to the contact form and the ask bar. This is how we stop spam and abuse.
Cookies and storage on your device
- Your cookie choice and your light or dark theme are saved in your browser so we do not ask again. They are not sent to us.
- Analytics cookies from PostHog and Google Analytics are set only after you accept.
- Advertising measurement by OpenAI is active only after you accept.
You can change your mind at any time:
Who processes data for us
We use a small number of service providers. Each one receives only what it needs for its job.
- DigitalOcean hosts the website and its database in Frankfurt, Germany.
- PostHog provides analytics, on servers in the European Union.
- Google provides Google Analytics and our email (Google Workspace).
- OpenAI writes the ask bar’s replies and measures our ads.
- Resend delivers the email that tells us a new enquiry has arrived.
Some of these providers are based in, or may process data in, the United States and other countries outside your own. We do not sell your data, and we do not share it with anyone else unless the law requires it.
How long we keep it
- Enquiries and our correspondence: for as long as we are in conversation or working together, and up to two years after our last contact. After that we delete them unless a contract or the law requires us to keep records longer.
- Analytics: individual visits for up to 14 months. After that only totals remain.
- Ask bar conversations: not stored by us.
Your rights
You can ask us to show you the data we hold about you, correct it, delete it, or stop using it. You can also withdraw the cookie consent you gave, using the button above. Write to [email protected] and we will answer within 30 days.
Depending on where you live, you may have further rights under your local law, such as the EU General Data Protection Regulation, the UAE Personal Data Protection Law or Lebanon’s Law 81 of 2018, including the right to complain to your data protection authority.
How we protect it
The site is served over an encrypted connection. Enquiries are stored in a database that cannot be reached from the public internet, and only the people at UX Shine who handle enquiries can read them, each with their own sign-in.
Children
This site is for businesses and product teams. It is not directed at children, and we do not knowingly collect data from anyone under 16.
Changes to this policy
When what we collect or how we use it changes, we update this page and the date at the top. See also our terms of use.